Support

We're here to help you get the most out of your Minecraft server.

We monitor infrastructure 24/7. Human support responses are typically within 12 hours. Live support hours are 5PM–12AM ET on weekdays, with limited availability on weekends.

Support Ticket

Best for billing questions, technical issues, and account help. Tickets are tracked and prioritized.

Open Ticket

Discord Community

Join our community for quick questions, announcements, and to connect with other server owners.

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Knowledge Base

Browse guides, tutorials, and FAQs. Find answers to common questions fastly.

Browse Articles

Quick Links

Getting Started Game Panel Client Portal Service Status Refund Policy Contact Info

Support Hours

Mon
5PM-12AM
Tue
5PM-12AM
Wed
5PM-12AM
Thu
5PM-12AM
Fri
5PM-12AM
Sat
Available
Sun
Available

All times are EST/EDT